11/18/2023 0 Comments Stack on customer service![]() So, to offer another perspective, here’s a rundown of where the Rep Fitness tech stack stands as of now and a glimpse into some of the changes we’re looking to make in the near term. Knowing that we overcame similar challenges at REP and have made similar choices to others in the same space was a comforting read. I recently came across articles describing the tech stacks for Beardbrand and FringeSport and found them helpful. You name a problem and there is a piece of software (or twelve) that can help with it. The number of offerings in the ecommerce SAAS realm is overwhelming. The flexibility to respond to increased customer demand from both a service and operations standpoint has helped us exceed our goals and has catapulted us into a new phase of growth. Once the new systems were up and running, REP saw triple digit growth via the website – almost unheard of in an industry where Amazon is king. So far, we have been fortunate to have great partners in companies like Brightpearl, who have made the upgrades to our tech stack easy and effective. ![]() I mapped out a plan to restructure our tech stack to be more nimble, more effective and better poised for scalability. I looked at everything from customer service to warĮhouse operations to our storefront and began to sort out how to manage the company’s systems. My first challenge was to wrap my head around the current state of operations. The old systems and legacy technology were just not going to keep us competitive. When I joined Rep Fitness in 2017, the company was growing quickly but desperately needed to implement technology solutions to manage all that growth. We are focused on supplying high quality, high value equipment to the home gym customer and believe that everyone should have access to the equipment they need to get and stay fit at home. Thank you for your very courteous support.Rep Fitness was started in 2012 by two brothers with a passion for fitness. Also worthy of mention is the customer service of USA Safe and Vault. I highly recommend the Sports Afield Haven. ![]() The inside of the door also has a complete set of storage pockets for pistols, magazines or accessories. I did not need the gun capacity of 48, but the extra space fully accommodates the many other valuables that I will store in it. I did a lot of research before deciding on this specific unit. The Haven is certified for compliance with CA DOJ (very rugged specifications) has 75 min fire rating, is waterproof in up to 2 ft of water for 7 days, has (10) 1-1/2" locking bolts and many more features. The safe is pre-wired with a two outlet surface mounted unit to which the bright LED convenience lights are connected, are triggered by a motion detector and helpful to easily locate the specific items within this safe which provides ample storage space for important document, jewelry, and naturally your ammo, long guns and pistols. On the top right corner (viewed from the inside). Note that if the safe is place fully back and flat against the wall, that you will NOT be able to plug in the electrical extension cord which is mounted It is also important to share with you that the extension cord with the special connector that fits into the safe mounted connector is provided within the safe when it is delivered. None of this is mentioned in the on-line user guide or the hard copy guide that was provided within the included paperwork within the safe. I was very curious how the safe can be placed flat against a back wall when the electrical outlet requires access in order to be plugged into a nearby outlet. Because of its almost 800# weight, I arranged for a local locksmith to provide the moving of it into my walk-out lower level that is level with the back yard grading. It arrive safely, very safely and well protected packaging and protected on a steel pallet. The Haven 42"x59" safe is an incredibly amazing and beautiful unit.
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